QUALITY BRAND VILLAS BOOKING & PAYMENT CONDITIONS
The Agreement made between you and us comes into force when we receive your deposit or full payment, and until such time the owner and we shall be under no liability to you whatsoever. Once the deposit is paid a Rental Agreement will be issued.
Maximum Occupancy must not be exceeded except by our prior written agreement. Infants in cots may be accommodated on request even if the total number of persons exceeds Maximum Occupancy.
The Maximum Occupancy is quoted for each villa and is determined by the authorities. Please note that the contravention of the above will render your booking void and all money will be forfeited.
We reserve the right of immediate eviction from the Property if you exceed the Maximum Occupancy without our prior knowledge and written consent, or, at our absolute discretion, to exclude any additional persons from the Property or to make a supplementary charge. Camping and parking of caravans are not permitted under any circumstances on the grounds of the Property.
The accommodation is exclusively reserved for the people named on the booking form, and no other persons are permitted to stay at the property unless this has been agreed with us in writing. Additional guests will be asked to vacate the accommodation. If applicable an additional charge or € 75 to 225.00 per person per night for guests in addition to the maximum as stated in the property will be assessed.
You should, on departure, leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning is necessary, a charge will be made locally, or an invoice will be done to you at the property.
The Rental period begins at 15.00 pm hours on the day of arrival and terminates at 11.00 am hours on the day of departure (unless otherwise stated or permission has been granted for early check-in or late check out).
In case the Guest chooses to stay longer than the agreed check-out date, and this stay is not in agreement he has to pay for every extra day the amount of 10000 euro.
If you change your Booking
If you wish to change your travel arrangements in any way, once your booking has been confirmed (for example your chosen departure date or accommodation) we will do our utmost to accommodate these changes. However, it may not always be possible.
Any requested changes may be subject to additional costs.
The exact amount of that cost will be notified to you before you choose to proceed with any changes. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.
Transfer of Bookings
If you are unavoidably prevented from traveling, you may transfer your booking to a third party provided they accept in writing the Booking Conditions that apply to your holiday and make any outstanding payments to us by the due date.
Your entitlement to such transfer is subject to payment to us of an administration fee of euro 100 and our retention of any non-recoverable charges relating to your holiday.
Confirm your Booking
The following payment option is available to confirm your booking with us:
50% of the total booking price is required to confirm your booking; the balance payment (50% of the total booking price) is due 30 days before the start of your rental period; If the reservation is made less than 30 days before the arrival day, then 100% of the booking price is required to be paid.
When the chosen payment method is by credit card, we will collect all necessary credit card details in accordance with applicable legislation. Information collected by us about the credit cards used will not be further processed or stored and will be destroyed once the payment has been processed.
In the event of balance payments being made by credit/debit card or PayPal, we reserve the right to charge a non-refundable 2.4% (AMEX 4%) charge to cover processing costs.
No additional charge is made for balance payments by bank transfer. If a booking is made within 7 days of arrival, the following must apply: The booking must be in the name of the cardholder.
A driving license and passport or ID copy must be sent to us.
All documents must match the name of the cardholder.
What is the refund policy?
(Cancellations by you)
If you wish to cancel your accommodation once a deposit or a full balance has been paid, we require notice of cancellation (by recorded delivery letter or email) from the person who made the booking.
No cancellation will be deemed to have taken effect until such notice has been received and acknowledged in writing by us. We reserve the right to make the following cancellation charges:
Notice Period Cancellation charge
30 days 50%
0 to 29 days 100%
In the case of a cancellation taking place within 30 days before the start of your rental period, the cancellation charge will be reduced to 50% if the property is re-let for the full canceled period.
You are strongly recommended to take out adequate holiday/vacation insurance to cover possible cancellation as soon as your holiday is confirmed. If the reason for cancellation falls within the categories covered by your insurance policy, you agree to make a claim directly to your insurance company.
The cancellation charges stated above will also apply if you wish to change your rental dates and/or book a different property but if these amendments are requested more than 58 days before the start of your rental period, your deposit (less an administration charge of euro 200) will be credited to your new booking.
(Cancellations by the owner)
If the Owner is obliged to cancel your booking through Force Majeure, the sale of the property, or for any reason outside the owner’s control, we will offer you suitable alternative accommodation, subject to availability.
If the proposed property costs less than the price of the original holiday, you will be reimbursed for the difference.
If the proposed property costs more, we will not charge you the difference.
If you do not accept one of the properties offered to you and instead select another available Property from our portfolio, and if the proposed property costs more, you will be required to pay the difference.
If a booking form cannot be sent online, it must be submitted by post after payment has been made.
To confirm a booking, you must pay a deposit of 50% of the price of the total cost. There is a surcharge for payments by debit or credit card in respect of the deposit payment.
Security - Damage Deposit
A security deposit of euro 400 up to 5000 dependents on the property, unless otherwise stated, must be provided at the time of booking. The security deposit less any such charges will be refunded by bank transfer or check, or credit card as soon as the owner has completed its inventory and occupancy report. Usually refunded within 14 days after your departure from the villa.
At the time of booking your rental, you must give us debit or credit card authorization to debit your card on behalf of the owner up to the limit of your Security Deposit for the property, to cover any loss (such as breakages) or unpaid charges incurred during your accommodation. Charges will be made to your card without prior consultation.
We reserve the right to pursue payment if your card is not authorized. Please note that the security deposit does not cover you for willful and negligent behavior.
If the amount of the Security Deposit is not sufficient to cover the costs the owner is entitled to recover any additional costs from you and an additional charge will be made locally.
The single-sex groups or groups of young adults (aged between 18-21 years), may only be accepted at selected villas; All single-sex groups and/or groups of young adults (5 or more people) will be required to pay an extra security deposit of €150,00 per person, or per the maximum number of beds, whichever is greater.
Price Match Promise
To be eligible for our price match promise, the competing quote must be made online and be accessible to our staff. The quoted rate must be for the same property and date period, offering the same services as provided by us. Special offers, late space or cancellation discounts, promotional rates, or those quoted as part of a package will not be matched.
Claims must be made within 24 hours of booking and must include the following information: Name of lead guest Name of vacation home Arrival date Name of the other website and price quoted Link to the other website showing the different rate or a screenshot of the site. Price match decisions are final and made at our sole discretion.